The model of effective library management in Rajabhat University
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Abstract
The objectives of this research were; 1) to study the stages of problem in managing and administering the library of Rajabhat
Universities, as well as to find solutions to solve such the problems and obstacles, 2) to develop the managerial model to
improve the service quality of the library, and 3) to test and assure that the created model is practical for improving the
effective library service: rectify and adjust for inadequacy. This research is a combination of qualitative and quantitative
method. The 227 personnel working in the libraries in 6 Rajabhat Universities located in Bangkok were designed as the
research populations. The key informants were the 20 library head administers. The tools applied to gather the relevant data
were questionnaires and interview forms. Quantitatively, the data were analyzed for its Percentage, Average Score, and
Standard Deviation (S.D.). Qualitatively, the data were contextually analyzed. The research findings are; 1) the overall library
managerial performances of Rajabhat University was rated good (X = 4.19), 2) However, it was founded that the libraries did
not promote a Customer Focus service, in addition; the personnel in these libraries were lacking of the effective
communication and publication, and the environment in the library was not learning friendly. Therefore, the library
personnel are encouraged to focus more on the users and the head administer ought to supportively develop to increase the
performances of their officers. Moreover, they should increase the various communication channels between library office
and the users. In addition, the attractive and learning friendly atmosphere according to the concept of The 21st Century
Library should be implemented, and 3) The effective library management model ought to be comprised of 6 components
which are: organization management, planning, staffing, resourcing, servicing, and technologies.
Keywords: Library management, Rajabhat University library, library management model.
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