User involvement in context of innovation: user innovation
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Published
Apr 5, 2016
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Abstract
“User” , as subject of studies after World War II, were frequently studied in 1980s in the field of Economics and Management as well. While in particular it was held in the Consumer Behaviour context, it was divided into subheadings according to the process it was included (such as purchase decision; Mittal, 1989; Slama and Tashchian, 1985; Smith and Bristor, 1994; cited in Michaelidou and Dibb, 2008) and each subheading had evaluated in its way. But there is a conflict about the involvement process in this context because the notion of consumer describes the subject as passive. In case, the main aim of this paper is to define “user” as an active agent by presupposition of user’s potentiality. In this context, the user involvement is studied in terms of innovation which is the intersection of management and new product development. The research is based on literature review and seeking for an answer of the reasons and fundamentals of user involvement in innovation process. The condition of user in terms of involvement is discussed in the light of the answers that we deduce from the literature review.
Keywords: User involvement, innovation, user innovation.
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References
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Bano, M., & Zowghi, D., (2015). A systematic review on the relationship between user involvement and system success, Research Center for Human Centered Technology Design, Information and Software Technology, 58,148–169.
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Bogers, M., Afuah, A., & Bastian, B., (2010). Users as innovators: A review, critique, and future, Research Directions Journal of Management, 20(10).
Bin, G., (2013). A reasoned action perspective of user innovation: Model and empirical test, Industrial Marketing Management, 42, 608–619.
Feng, T., Sun, L., Zhang, Y., (2010). The effects of customer and supplier involvement on competitive advantage: An empirical study in China, Industrial Marketing Management, 39(8),1384–1394.
Franke, N., Piller, F., (2004), Value creation by toolkits for user innovation and design: The case of the watch market, The Journal of Product Innovation Management, 21, 401–415.
Füller, J., Jawecki G., & Mühlbacher H., (2007). Innovation creation by online basketball communities, Journal of Business Research, 60, pp.60–71.
Harhoff, D., Henkel, J., & Von Hippel, E., (2003). Profiting from voluntary information spillovers: How users benefit by freely revealing their innovations, Research Policy 32, 1753–1769.
Hienerth, C., Eric von Hippel, E., & Jensen, M. B., (2014). User community vs. producer innovation development efficiency: A first empirical study, Research Policy, 43, 190– 201.
Hinsch, M. E., Stockstrom, C., & Luthje, C., (2014). User innovation in techniques: A case study analysis in the field of medical devices, Creativity and Innovation Management, 23(4), 484-494.
Johannessen, J.A, & Olsen, B., (2010). The future of value creation and innovations: Aspects of a theory of value creation and innovation in a global knowledge economy, International Journal of Information Management, 30, 502–511.
Kaulio, M. A., (1998), Customer, consumer and user involvement in product development: A framework and a review of selected methods, Total Quality Management, 9(1), 141-149.
Lettl, C., (2007), User involvement competence for radical innovation, Journal of Engineering and Technology Management, 24, pp.53–75.
Lin, R., Chen, R., & Chiu, K., (2010), Customer relationship management and innovation capability: An empirical study, Industrial Management & Data Systems, 110(1), 111–133.
Luthje, C., Herstatt, C., Von Hippel, E., (2005), User-innovators and “local” information: The case of mountain biking, Research Policy, 34, 951–965.
Luthje, C., (2004), Characteristics of innovating users in a consumer goods field: An empirical study of sport-related product consumers, Technovation, 24, 683–695.
Michaelidou, N., & Dibb, S., (2008), Consumer involvement: a new perspective. Marketing Review, 8(1), 83–99.
Ogawa, S., (1998), Does sticky information affect the locus of innovation? Evidence from the Japanese convenience-store industry, Research Policy, 26, 777–790.
Shah, S., (2000). Sources and patterns of innovation in a user products field: Innovations in sporting equipment, MIT Sloan School of Management Working Paper# 4105, MIT: Cambridge, MA.
Sherf, C.W., Sherif, M., & Nebergall, R., (1965). Attitude and Attitude Change: The Social Judgment- Involvement Approach, Saunders: Philadelphia.
Thomke, S., & Von Hippel, E. (2002). Customers as innovators: A new way to create value, Harvard Business Review.
Urban, G. L., & Von Hippel, E., (1988), Lead user analyses for the development of new industrial products, Management Science, 34(5), 569-582.
Von Hippel, E., (1976). The dominant role of users in scientific instrument innovation process, Research Policy, 5, 212-239.
Von Hippel, E., (1986). Lead users: A source of novel product concepts, Management Science, 32(7), 791-805.
Von Hippel, E., (1994). "Sticky ınformation" and the locus of problem solving: implications for innovation, Management Science, 40(4), 429-439.
Von Hippel, E. (2005). Democratizing innovation: The evolving phenomenon of user innovation, Journal für Betriebswirtschaft, 55(1), 63-78.
Von Hippel, E., & Katz, R., (2002). Shifting Innovation To Users Via Toolkits, MIT Sloan School of Management Working Paper# 4232-02, MIT: Cambridge, MA.
Bano, M., & Zowghi, D., (2015). A systematic review on the relationship between user involvement and system success, Research Center for Human Centered Technology Design, Information and Software Technology, 58,148–169.
Barki, H., & Hartwick, J., (1989). Rethinking the concept of user involvement, MIS Quarterly, 13(1), 53-63.
Barki, H., & Hartwick, J., (1994). User participation, user involvement and user attitude, MIS Quarterly, 18(1), pp.59-82.
Bogers, M., Afuah, A., & Bastian, B., (2010). Users as innovators: A review, critique, and future, Research Directions Journal of Management, 20(10).
Bin, G., (2013). A reasoned action perspective of user innovation: Model and empirical test, Industrial Marketing Management, 42, 608–619.
Feng, T., Sun, L., Zhang, Y., (2010). The effects of customer and supplier involvement on competitive advantage: An empirical study in China, Industrial Marketing Management, 39(8),1384–1394.
Franke, N., Piller, F., (2004), Value creation by toolkits for user innovation and design: The case of the watch market, The Journal of Product Innovation Management, 21, 401–415.
Füller, J., Jawecki G., & Mühlbacher H., (2007). Innovation creation by online basketball communities, Journal of Business Research, 60, pp.60–71.
Harhoff, D., Henkel, J., & Von Hippel, E., (2003). Profiting from voluntary information spillovers: How users benefit by freely revealing their innovations, Research Policy 32, 1753–1769.
Hienerth, C., Eric von Hippel, E., & Jensen, M. B., (2014). User community vs. producer innovation development efficiency: A first empirical study, Research Policy, 43, 190– 201.
Hinsch, M. E., Stockstrom, C., & Luthje, C., (2014). User innovation in techniques: A case study analysis in the field of medical devices, Creativity and Innovation Management, 23(4), 484-494.
Johannessen, J.A, & Olsen, B., (2010). The future of value creation and innovations: Aspects of a theory of value creation and innovation in a global knowledge economy, International Journal of Information Management, 30, 502–511.
Kaulio, M. A., (1998), Customer, consumer and user involvement in product development: A framework and a review of selected methods, Total Quality Management, 9(1), 141-149.
Lettl, C., (2007), User involvement competence for radical innovation, Journal of Engineering and Technology Management, 24, pp.53–75.
Lin, R., Chen, R., & Chiu, K., (2010), Customer relationship management and innovation capability: An empirical study, Industrial Management & Data Systems, 110(1), 111–133.
Luthje, C., Herstatt, C., Von Hippel, E., (2005), User-innovators and “local” information: The case of mountain biking, Research Policy, 34, 951–965.
Luthje, C., (2004), Characteristics of innovating users in a consumer goods field: An empirical study of sport-related product consumers, Technovation, 24, 683–695.
Michaelidou, N., & Dibb, S., (2008), Consumer involvement: a new perspective. Marketing Review, 8(1), 83–99.
Ogawa, S., (1998), Does sticky information affect the locus of innovation? Evidence from the Japanese convenience-store industry, Research Policy, 26, 777–790.
Shah, S., (2000). Sources and patterns of innovation in a user products field: Innovations in sporting equipment, MIT Sloan School of Management Working Paper# 4105, MIT: Cambridge, MA.
Sherf, C.W., Sherif, M., & Nebergall, R., (1965). Attitude and Attitude Change: The Social Judgment- Involvement Approach, Saunders: Philadelphia.
Thomke, S., & Von Hippel, E. (2002). Customers as innovators: A new way to create value, Harvard Business Review.
Urban, G. L., & Von Hippel, E., (1988), Lead user analyses for the development of new industrial products, Management Science, 34(5), 569-582.
Von Hippel, E., (1976). The dominant role of users in scientific instrument innovation process, Research Policy, 5, 212-239.
Von Hippel, E., (1986). Lead users: A source of novel product concepts, Management Science, 32(7), 791-805.
Von Hippel, E., (1994). "Sticky ınformation" and the locus of problem solving: implications for innovation, Management Science, 40(4), 429-439.
Von Hippel, E. (2005). Democratizing innovation: The evolving phenomenon of user innovation, Journal für Betriebswirtschaft, 55(1), 63-78.
Von Hippel, E., & Katz, R., (2002). Shifting Innovation To Users Via Toolkits, MIT Sloan School of Management Working Paper# 4232-02, MIT: Cambridge, MA.