The effect of emphatic tendency levels of nurses on their conflict resolution skills

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Sevil Masat Esra Danaci Asuman Sener Tugba Kavalali Erdogan Tugba Cinarli Zeliha Koc

Abstract

The aim is to determine the effect of nurses’ emphatic tendency levels on their conflict resolution skills. The research was carried out with the participation of 228 nurses. The data were collected using a questionnaire consisting of 25 questions, Emphatic Tendency Scale and Rahim Organizational Conflict Inventory-II. Percentage calculation, one-way analysis of variance, Kruskal–Wallis test and Mann–Whitney U test are used for evaluating the data. A statistical relationship has been found between some of the sociodemographic and occupational characteristics of the nurses and their average score in quality of working life scale and Rahim Organizational Conflict Inventory (p < 0.05). In this study, a positive, moderate relationship has been found between Emphatic Tendency Scale and Rahim Organizational Conflict Inventory, dimension of Integration (p < 0.001). It is determined that Emphatic Tendency Scale score has a direct proportion to Rahim Organizational Conflict Inventory-II, dimension of Integration.
Keywords: Nurse, quality of working life, professional attitudes in nursing.

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